Tracking & Shipping
Taxes And Duties
All applicable customs and import duties and fees, taxes and any other charges and fees are the responsibility of the customer (even if you refuse any shipments upon delivery).We ship your package DDU, "duties and taxes unpaid", and we do not collect the VAT, duties and/or taxes and cannot predict what your particular charges may be. If your order does require these additional charges, they must be paid by you in order for your package to clear customs. Some countries may require additional fees paid Collect on Delivery (COD). These fees are paid to the local carrier and are not collected by MISTER. We have no control over what local governments charge, and does not collect this money.
Customs authorities require that we state the value of your order directly on your package(s). Your countries customs agents have the right to release or deny release of your package(s), and in rare cases, they may also delay delivery.
(Please note that we do not make any guarantees or promises about what the current exchange rate is or what you will be charged by your bank, as this is out of our control.)
By placing an order at MISTER, you are responsible for the cost of return shipping back to MISTER. Please contact us at firstname.lastname@example.org for return authorization prior to returning your items if you live outside of the United States.
Shipping Address Discrepancies
Orders placed with foreign shipping addresses that are to be delivered domestically will frequently be flagged as potentially fraudulent transactions and may require additional proof of purchase or be refunded at Mister's discretion.
Countries We Ship To
*Claims of undelivered goods must be submitted to Mister within 90 days of when the package was shipped.